Common Questions
Everything you need to know about our products and subscription plans.
What is the 'Subscribe to Own' model?
It is a flexible ownership plan where you pay a low monthly fee for a set period (usually 5-7 years). At the end of the period, you own the appliance completely with no additional payment.
Is installation free?
Yes! Professional delivery and installation are included for all LG subscription products in Malaysia.
What does the service maintenance include?
Our professional LG CareShip technicians will perform scheduled visits to clean, sterilize, and replace filters or parts to ensure your appliances are running at peak efficiency.
Can I upgrade my product during the subscription?
Yes, we offer trade-in and upgrade paths. Please contact our support team for a personalized appreciation of your current unit.
What happens if my machine breaks down?
All mechanical and electronic repairs are fully covered under your subscription plan. Just contact us, and an LG technician will be dispatched to your home.